Acceptable Use Policy

Last updated: October 25, 2026

This Acceptable Use Policy ("Policy") sets the rules for using the PackVision platform, including the website packvision.vn, the desktop agent, the mobile companion app, and the cloud dashboard (collectively, the "Service"). It forms part of our Terms of Service.

1. Permitted Use

PackVision is provided for legitimate package handling, logistics, and dispute-resolution work. You may use the Service only in compliance with the laws that apply to your business and to the locations where your cameras operate.

2. Prohibited Conduct

You must not use the Service to:

  • Break the law, including privacy, labor, consumer-protection, or surveillance laws.
  • Record people covertly in private spaces such as restrooms, changing rooms, or personal living areas.
  • Harass, monitor, or discriminate against employees, customers, or any other person.
  • Upload unlawful content, including material you have no right to record or share.
  • Access another organization's data or attempt to bypass authentication, roles, or tenant isolation.
  • Probe, scan, or overload the Service, or interfere with other customers' use of it.
  • Circumvent quotas for agents, members, streaming data transfer, or cloud storage.
  • Resell, sublicense, or white-label the Service without a written agreement with PackVision.
  • Reverse engineer protected parts of the Service, or remove security and ownership notices.
  • Distribute malware or use the Service to store or transmit malicious code.

3. Recording Responsibilities

Camera recording is a regulated activity in many jurisdictions. As the organization operating the cameras, you are responsible for:

  • Providing the notices and obtaining the consents required where your cameras are installed.
  • Displaying clear signage where recording takes place.
  • Limiting camera coverage to work areas relevant to package handling.
  • Configuring local retention and audio recording in line with your own policies and local rules.

PackVision provides the tooling; the legal basis for recording is yours to establish and document.

4. Account and Access Security

  • Keep credentials confidential and enable two-factor authentication for administrative accounts.
  • Do not share a single login between people; invite each person as a separate member.
  • Remove access promptly when someone leaves your organization.
  • Notify us immediately if you suspect unauthorized access.

5. Fair Use of Resources

Subscription limits exist so every customer receives reliable service. You must stay within your plan's limits for agents, members, streaming data transfer, and cloud storage, and you must not attempt to obtain capacity you have not purchased.

6. Enforcement

If we believe this Policy has been violated, we may warn you, remove content, suspend affected features, or suspend or terminate the account. Where the law requires it, we may also report activity to the competent authorities. We aim to explain the reason for any enforcement action unless doing so would compromise an investigation or another customer.

7. Reporting Abuse

If you believe the Service is being used in violation of this Policy, contact us at support@packvision.vn with the details you can share.

8. Changes to This Policy

We may update this Policy as the Service or applicable law changes. The current version is always published on this page with a new "last updated" date.

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