Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the PackVision application (the "Service") operated by PACK VISION COMPANY LIMITED ("we", "us", "our", or "PackVision").
1. Acceptance of Terms
By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service. These Terms apply to all visitors, users, and others who access or use the Service.
2. Description of Service
PackVision provides a video documentation platform for e-commerce, consisting of downloadable software ("PackVision Desktop") for local video processing and a cloud-based dashboard for effective management and review. The Service allows users to record, store, retrieve, and export video clips linked to specific tracking numbers or order IDs.
3. User Accounts
- You must provide accurate and complete information when creating an account.
- You are responsible for safeguarding the password that you use to access the Service.
- You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
4. Content and Data Retention
Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for the Content that you post to the Service, including its legality, reliability, and appropriateness.
Data Retention: Video content is stored locally on the device where it was recorded and remains on that device. Remote viewing and downloading through server streaming require an active Subscription. When a Subscription lapses and its 3-day grace period ends without renewal, cloud-based remote access is suspended, but your locally stored recordings remain on the device and can still be viewed there. Cloud-saved recordings (with user-selected retention periods: Permanent, 30, 60, or 90 days), exported dispute clips, and proof snapshots include tamper-proof evidence verification codes to ensure authenticity and defend against false claims during order verification. Data is not permanently deleted as a result of a lapsed Subscription.
5. Subscription and Billing
Some parts of the Service are billed on a subscription basis ("Subscription(s)"). A Subscription covers a fixed period that you pay for in advance. Subscriptions do not auto-renew: after a Subscription expires, you can purchase a new one during the 3-day grace period (see below).
Subscriptions include configurable limits for the number of agents/stations (minimum 1 agent per active subscription), the number of organization members, the amount of server streaming data transfer, and the amount of cloud storage. You are responsible for staying within the limits of your chosen subscription.
- Free Trial: We may offer a Subscription with a free trial for a limited period.
- Renewal Timing: A Subscription can only be renewed after the current Subscription expires. You cannot purchase a renewal while an unexpired Subscription is still active.
- Grace Period: When a Subscription reaches its expiration date, a 3-day grace period begins. During the grace period, the Service continues to operate under the limits of the expiring Subscription so you can renew without interruption. If you renew within the grace period, the new Subscription begins on the date the previous Subscription expired, so you never pay for days you did not receive and experience no gap in service.
- Feature Suspension: If the grace period ends without renewal, features that require an active Subscription — including live camera streaming, barcode recording, and remote playback — are suspended until a new Subscription is activated. Your data is not deleted as a result of a lapsed Subscription.
- Included Entitlements: Every active Subscription automatically includes one free seat for the organization owner, 1 GB of server streaming data transfer, and 5 GB of cloud storage per period, in addition to any purchased quantities.
- Downgrade Restrictions: When purchasing or renewing a Subscription, the limits you choose (agents, members, data transfer, and data storage) may not be lower than your current usage. Subscriptions must maintain at least 1 agent. Member downgrade restrictions are evaluated against total committed members versus total capacity (purchased seats plus the 1 free owner seat), allowing an organization with only the owner to renew with zero additional member seats. If you wish to downgrade below your current usage, you must first remove excess agents or members.
- Cancellation: You may cancel your Subscription renewal either through your account management page or by contacting our customer support team.
- Refunds: Certain refund requests for Subscriptions may be considered by PackVision on a case-by-case basis.
6. Limitation of Liability
In no event shall PackVision, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service.
7. Termination
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
8. Open Source Software
The PackVision Desktop software may utilize independent third-party open source software ("Open Source Components"). Any Open Source Components remain subject to their respective license terms, and nothing in these Terms limits your rights under, or grants you rights that supersede, the terms and conditions of any applicable open source license. Relevant license terms or notices are available upon written request to support@packvision.vn.
9. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect.
Contact Us
If you have any questions about these Terms, please contact us at support@packvision.vn