This document ("Terms & Conditions") specifies the eligibility criteria, technical prerequisites, geographical scope, and operational limitations governing the provision of software services provided by PACK VISION COMPANY LIMITED ("PackVision").
1. User Eligibility and Service Scope
PackVision services are made available to individuals, household businesses, and commercial enterprises meeting the following requirements:
- Legal Capacity: Individual account owners must be at least 18 years of age with full legal civil capacity. For registered entities, the registrant must be authorized on behalf of the entity.
- Intended Scope: The platform is specifically engineered for packing workstation surveillance, order tracking number matching, video evidence preservation, and logistics verification.
- Accuracy of Representation: Users must submit accurate account details (valid email address, corporate tax details if requesting VAT invoices). PackVision reserves the right to decline or suspend service if fraudulent information or impersonation is detected.
2. Technical Prerequisites & Infrastructure Requirements
To ensure optimal performance and operational stability, customer infrastructure should meet the following minimum baseline requirements:
2.1. Computer Hardware (Station PC)
- Operating System: Microsoft Windows 10/11 (64-bit) or compatible macOS (Apple Silicon or Intel architectures).
- Recommended Hardware: Minimum 4-core CPU, 8 GB RAM. The Desktop Agent provides configurable edge computer vision inspection resolution settings (e.g. 640×640 or higher) to balance recognition precision and CPU/GPU usage.
- Disk Storage: Adequate available local storage capacity (SSD recommended) proportional to connected camera streams and desired video archive retention periods.
2.2. Surveillance Cameras
- Standard IP cameras supporting the ONVIF protocol (e.g., IMOU, Dahua, Tapo, Hikvision, Ezviz, etc.).
- Recommended resolution of Full HD (1080p) or higher, with adequate workstation lighting to ensure rapid barcode scanning on shipping labels. Cameras equipped with microphones can optionally record synchronized audio when enabled in Desktop Agent settings.
2.3. Network Connectivity (Internet & Local Area Network)
- A stable Internet connection with at least 10 Mbps upstream bandwidth is recommended for authentication, cloud synchronization, and remote streaming.
- Offline Resilience: PackVision utilizes a local-first architecture. If Internet connectivity is lost, workstation recording and barcode recognition continue uninterrupted on local hardware. Metadata automatically synchronizes with cloud servers once connectivity is restored.
2.4. Web Browsers
- The cloud dashboard is tested and optimized for modern evergreen browsers: Google Chrome, Microsoft Edge, Mozilla Firefox, and Apple Safari.
3. Service Constraints and Operational Limitations
To maintain platform stability and protect multi-tenant infrastructure, the following quotas and rules apply:
3.1. Subscription Quotas
- Agents: Number of concurrently connected and active desktop agent machine instances. Each subscription requires a minimum configuration of 1 Agent (
max_agents >= 1). - Team Members: Maximum invited seats within an organization (plus the complimentary Owner seat).
- Server Streaming Bandwidth: Maximum server-side streaming bandwidth (plus 1 GB included bandwidth per billing cycle). Video playback directly on your facility LAN consumes no cloud streaming bandwidth.
- Cloud Storage: Maximum durable cloud storage for user-saved recordings (with configurable retention periods: Permanent, 30, 60, or 90 days), exported evidence clips, and proof snapshots (plus 5 GB included storage per billing cycle).
3.2. Single Active Subscription Policy
- Each organization may maintain only ONE active subscription at any given moment. Subscriptions cannot be purchased concurrently in stacks. Renewals become available only after expiration or during the 3-day grace period.
3.3. Downgrade Restrictions
- When renewing or reconfiguring a plan, users cannot select quotas below their current active consumption (active connected agents or assigned team members).
- To downgrade to a smaller tier, users must first remove redundant agents or remove members in the management console before submitting the renewal order.
4. Service Availability and Geographical Scope
- Operating Hours: Cloud systems, APIs, and web dashboards operate 24/7/365, excluding scheduled maintenance windows (announced at least 24 hours in advance via email or website announcements).
- Geographical Scope: Available throughout Vietnam and internationally wherever Internet connectivity allows access to PackVision cloud endpoints.
5. Prohibited Actions and Content
Users explicitly agree not to engage in the following prohibited conduct:
- Unlawful Content & Privacy Violations: Capturing, hosting, or disseminating any illegal, defamatory, obscene, violent, or infringing materials, or conducting unauthorized surveillance of private or sensitive areas (restrooms, residences, changing areas) without explicit consent.
- Platform Abuse & Technical Sabotage: Attempting denial-of-service (DDoS) attacks, distributing malware, reverse engineering, scraping APIs without authorization, exploiting vulnerabilities, circumventing resource quotas, or subleasing/reselling account access without written authorization from PackVision.
6. Suspension and Termination Rights
PACK VISION COMPANY LIMITED reserves the right to suspend or terminate services immediately without prior notice if:
- The customer fails to complete subscription renewal fees upon conclusion of the grace period.
- The customer breaches any prohibited conduct rules outlined in this document.
- Formal instructions are received from authorized law enforcement or regulatory authorities.