Privacy Policy

This Privacy Policy ("Policy") describes how PACK VISION COMPANY LIMITED ("we", "us", or "PackVision") collects, uses, stores, and protects personal data and information when you access and use the PackVision platform, including the website packvision.vn, the PackVision Desktop Agent application, and the cloud web dashboard (collectively referred to as the "Service").

We respect your privacy and are committed to transparency regarding how data is processed, our local-first architecture, and cloud storage boundaries.

1. Data Controller Information

The entity responsible for operating the Service and managing platform data is:

• Entity Name: PACK VISION COMPANY LIMITED
• Official Website: https://packvision.vn
• Support Email: support@packvision.vn

2. Architecture & Key Definitions

To understand how data is handled across PackVision, the following core definitions apply:

• Agent: The desktop application installed and run on a local machine (computer). The Agent handles camera stream capture, local video recording, barcode scanning, local file storage, and user-initiated export actions.
• Station: A logical packing workstation configured within an Agent. A single Agent can manage multiple stations simultaneously, with each station connected to one dedicated camera. Stations are operational units within an Agent, not separate physical devices.
• Local-First Architecture: PackVision operates on a local-first principle for all operational media. By default, continuous video recordings remain strictly on your local machine and are not automatically uploaded to PackVision cloud servers.

3. Purposes of Data Collection

PackVision collects and processes necessary information for the following operational purposes:

• Providing and Maintaining the Service: Authenticating user identity, managing organization workspaces, and coordinating connectivity between desktop Agents, camera feeds, and the web dashboard.
• Billing and Subscription Management: Processing subscription orders, activating service plans, and issuing electronic value-added invoices.
• Customer Care & Technical Support: Receiving and addressing technical inquiries, troubleshooting configuration issues, and providing operational assistance.
• Service Improvement & Reliability: Monitoring platform health, diagnosing errors, and analyzing anonymized system metrics to improve reliability and user experience.
• Administrative Communications: Sending essential system notifications, security updates, renewal notices, and policy changes.

4. Scope of Data Collected

We collect only the minimum necessary information required to deliver the Service effectively:

4.1. Account and Profile Information

• Display Name: A name chosen by you for display on your profile and for communication purposes. We do not require or verify real legal full names.
• Contact Information: Email address and optional contact phone number.
• Login Credentials: Passwords secured with one-way cryptographic hashing (we cannot view or retrieve your plaintext password).
• Third-Party Authentication: Basic identity tokens if you choose to authenticate via supported providers (such as Google). We do not support or use Twitter/X authentication.

4.2. Organization and Billing Information

• Business or organization name, and Tax Identification Number (Tax ID) if needed for billing.
• Registered business address and billing email for electronic invoices.
• Transaction references and payment status confirmations from bank transfers or payment intermediaries.
• Optional organization branding assets (such as company logo or user avatar) uploaded by organization administrators.

4.3. Technical and Operational Metadata

• Device Identifiers: Machine-level identifiers for computers running the desktop Agent, such as Agent Device Code, operating system platform, hardware architecture, and Agent software version. Packing stations are logical configurations within an Agent and are not device identifiers.
• Workspace & Station Configurations: User-defined station labels, camera RTSP/USB configuration settings, and barcode scanner mappings.
• Inspection Metadata, Proof Snapshots & Evidence Verification Codes: Operational transaction records, including tracking numbers, order IDs, barcode scan values, station identifiers, event timestamps, tamper-proof evidence verification codes for authenticating packing proof, dispute records (dispute reasons, notes, resolution statuses), and optional snapshot proof images captured at scan time to record package status. When enabled by the user in desktop settings, synchronized audio tracks may be captured alongside video streams.

5. Video Data, Local Storage & User-Initiated Uploads

Video privacy and local data ownership are fundamental to PackVision:

• Local Storage by Default: By default, all continuous video recordings of packing operations are stored exclusively on your local machine where the Agent is installed. PackVision does not automatically upload, host, or back up your continuous video streams to cloud servers.
• User-Initiated Uploads & Cloud Saves: We upload video footage to durable cloud storage only when explicitly initiated by the user. This occurs when an authorized user saves a recording to the cloud directly from the web dashboard (with user-selected retention: Permanent, 30, 60, or 90 days, including one-click retry on failed uploads) or exports a trimmed dispute evidence clip from the desktop app. These user-authorized uploads allow authorized organization members to view, stream, or share evidence via the web dashboard even when the local machine or station is powered off or offline.
• Full Local Ownership: You retain exclusive physical custody and ownership of your local video files. Video retention periods, disk quotas, and automatic cleanup schedules for local footage are configured and controlled solely by you on your local machine.
• Encrypted Remote Streaming: When an authorized user views live camera feeds or requests on-demand remote playback of non-uploaded recordings via the web dashboard, video streams are relayed securely via encrypted TLS/SSL channels between your local Agent and the dashboard. Our relay servers act strictly as transit pipes and do not record or retain your video content.
• Zero Unauthorized Cloud Access: PackVision personnel and cloud services do not browse, index, or analyze your locally stored video recordings or uploaded clips without your authorization.

6. Data Retention

• Account Data: Maintained for the active lifespan of your account. Upon receiving an account deletion request, your data is scheduled for permanent removal following our standard grace period.
• Billing Records: Retained securely as required for accounting, tax compliance, and financial records.
• Cloud-Saved Recordings, Evidence Clips & Proof Snapshots: Video footage and proof images explicitly saved or uploaded to the cloud by the user are retained in secure cloud storage in accordance with your organization's subscription plan, storage quotas, user-selected retention schedules (e.g. 30, 60, 90 days, or permanent), or until removed by organization administrators.
• Local Video Recordings: Retention periods for recordings kept on your local hardware are managed entirely by you via the Agent application settings and available local hard drive capacity.

7. Third-Party Service Providers

We do not sell, rent, or trade your personal information. Information is shared only with trusted providers necessary for platform operations:

• Cloud Infrastructure Providers: Enterprise cloud hosting, managed databases, secure object storage for user-uploaded assets (logos, avatars, user-exported clips, and proof images), and real-time streaming relay infrastructure.
• Payment & Invoicing Intermediaries: Licensed payment partners and electronic invoicing services to process subscription fees and generate VAT invoices.
• Technical & Support Personnel: Authorized PackVision staff bound by strict confidentiality obligations, solely for operational maintenance and customer support.
• Regulatory Requests: When formally required by authorized governmental or legal bodies in accordance with applicable rules.

8. Tools to Manage Your Data

You have direct control over your personal information through our platform tools:

• Account Settings: Log in at https://packvision.vn/app/account to update your display name, email address, password, or two-factor authentication (2FA).
• Organization Settings: Organization administrators can manage company details, member permissions, uploaded branding assets, and billing profiles at https://packvision.vn/app/settings.
• Account Deletion: You can request account deletion directly through the application settings.
• Support Requests: For inquiries regarding your profile data, contact support@packvision.vn.

9. Security Safeguards

PackVision employs industry-standard security safeguards, including TLS/SSL encryption for data in transit, cryptographic password hashing, role-based access control (RBAC), and continuous monitoring for technical vulnerabilities.

Contact Privacy Officer

For any inquiries or requests regarding this Privacy Policy, please contact us via email:

• Email: support@packvision.vn