Pricing Policy

Last updated: October 14, 2026

This Pricing Policy ("Policy") sets forth the pricing principles, billing structure, tiered discount mechanics, and fees applicable to services provided on the PackVision platform by PACK VISION COMPANY LIMITED ("PackVision").

1. Pricing Principles

  • Transparency & Disclosure: All rates and pricing components are publicly published on our Pricing page at packvision.vn and accessible directly within your account management console.
  • Currency: Transactions originating in Vietnam are denominated and billed in Vietnamese Dong (VND).
  • Billing Cadence: Services operate on a prepaid recurring basis with a standard service duration of 30 days per Subscription cycle.
  • Value-Added Tax (VAT): Rates listed reflect applicable tax rates for software and information technology services. Upon request, official electronic VAT tax invoices are generated matching paid amounts.

2. Service Pricing Structure

PackVision provides a flexible modular model, enabling organizations to scale resources precisely according to warehouse demand:

2.1. Machine Agents (Agents)

  • Scope: Allows running the PackVision Desktop Agent on local machines (PCs), connecting cameras across packing stations, performing automatic barcode recognition, and recording packing operations.
  • Unit of Measurement: Per machine instance (Agent) / 30-day billing cycle.
  • Minimum Requirement: Each active subscription requires a minimum configuration of 1 Agent (max_agents >= 1).
  • Pricing Logic: Base unit price combined with tiered volume discounts. Expanding your operations reduces the incremental unit cost per agent.

2.2. Team Member Accounts (Team Members)

  • Scope: Grants dashboard access for team members to manage stations, search tracking numbers, review videos, and export audits.
  • Unit of Measurement: Per additional seat / 30-day billing cycle.
  • Included Allowance: Every organization account includes ONE FREE Owner seat for life. Additional seats are billed only when you invite extra staff (supervisors, operators, customer support agents).
  • Pricing Logic: Per-seat unit fee combined with tiered volume discounts.

2.3. Server Streaming Bandwidth (Server Streaming Data Transfer)

  • Scope: Cloud bandwidth utilized when remotely streaming or downloading videos via web browsers across external networks.
  • Unit of Measurement: Gigabytes (GB) / 30-day billing cycle.
  • Included Allowance: Every active subscription automatically includes 1 GB of complimentary streaming bandwidth per cycle.
  • Crucial Local-First Note: Video is permanently preserved on your local hardware, and watching video on your local-area network consumes zero server data allowance. Streaming allowance is only used when watching or downloading remotely over the internet.
  • Pricing Logic: Incremental per-GB rates with tiered volume discounts for heavy consumers.

2.4. Cloud Recording Storage (Cloud Data Storage)

  • Scope: Cloud storage that retains user-saved recordings (with configurable retention periods: Permanent, 30, 60, or 90 days), exported dispute clips, and proof snapshots so authorized members can review or share them even when the source machine is offline. Includes one-click retry for failed uploads and tamper-proof evidence verification codes.
  • Unit of Measurement: Gigabytes (GB) / 30-day billing cycle.
  • Included Allowance: Every active subscription automatically includes 5 GB of complimentary cloud storage per cycle.
  • Crucial Local-First Note: Continuous recordings always remain on your local hardware, and only footage explicitly saved or exported to the cloud consumes your storage allowance.
  • Pricing Logic: Incremental per-GB rates with tiered volume discounts for heavy consumers.

3. Tiered Volume Discounts

PackVision calculates costs via an automated progressive tiered structure:

  • The selected quantities are broken down into corresponding volume tiers.
  • Quantities falling into higher volume brackets automatically receive lower marginal rates.
  • Full line-item breakdowns and calculated savings are displayed transparently before order confirmation.

4. Free Trials & Promotion Codes (Redeem Codes)

  • Free Trial Evaluation: PackVision provides promotional codes and referral links allowing users to test platform features before committing to paid subscriptions.
  • Redeeming Codes: Promotional codes can be submitted under Subscriptions -> Redeem Code within the dashboard to unlock trial periods or discounts.
  • Terms: Promotion codes apply strictly toward platform subscriptions, cannot be redeemed for cash, and are non-transferable.

5. Pricing Adjustments and Notices

  1. PackVision reserves the right to adjust published price tiers to accommodate infrastructure costs and platform enhancements.
  2. Any price modifications will be announced on our website and notified via email at least 30 days before taking effect.
  3. Active subscriptions will continue under their existing rates until the end of their current 30-day billing period.