This Payment Policy ("Policy") sets forth the payment methods, order processing timelines, invoice issuance guidelines, and transaction security standards applicable to customers purchasing services provided by PACK VISION COMPANY LIMITED ("PackVision").
1. Accepted Payment Method
PackVision exclusively supports payments via Bank Transfer using Dynamic VietQR:
- Dynamic VietQR Codes: The platform automatically generates dynamic VietQR codes containing the exact invoice amount and unique order identifier for each transaction.
- Universal Mobile Banking Support: Customers scan the QR code using any Mobile Banking application from licensed banks in Vietnam to complete the payment instantly.
- Automated 24/7 Reconciliation & Instant Activation: Transactions are reconciled automatically 24/7 via payment gateway integration. Subscriptions and service resources are provisioned immediately upon bank settlement without manual approval.
- Payment Method Limitation: PackVision exclusively accepts bank transfers via VietQR. We do not accept international credit or debit cards (such as Visa, MasterCard, JCB) or other third-party card payment methods.
2. Payment Flow & Fulfillment
Customers complete purchases through the following standardized workflow:
- Step 1 - Configure Resources: On the Pricing page (
/app/subscriptions/pricing), select your desired machine agents, team member seats, cloud streaming data transfer, and cloud storage. - Step 2 - Order Generation: Click "Subscribe & Pay". The system generates a Subscription Order with a unique invoice reference and directs you to checkout.
- Step 3 - Remittance Execution via VietQR: The payment screen presents the VietQR code alongside account details: Beneficiary Name, Account Number, Bank Name, Exact Amount, and Transfer Reference. Open your banking app and scan the QR code to execute payment.
- Step 4 - Instant Confirmation: Upon transaction settlement, PackVision receives an Instant Payment Notification (IPN), marks the order as "Paid", and activates resources within seconds.
3. Order Expiration Window
- Newly generated orders remain in Pending status with a validity window of 30 minutes.
- If full payment is not matched within 30 minutes, the order automatically cancels to maintain ledger accuracy.
- If payment is remitted after order cancellation, funds will be manually reconciled by PackVision finance support for service activation or prompt refund.
4. Electronic Value-Added Tax (VAT) Invoices
PACK VISION COMPANY LIMITED issues electronic VAT invoices upon request:
- Billing Profile Configuration: Corporate buyers requiring VAT invoices must complete their profile in Organization Settings -> Billing Details (
/app/settings/billing) prior to or immediately following payment:- Official Registered Company Name.
- Enterprise Tax Identification Number (Tax ID).
- Registered Business Address.
- Invoicing contact name and recipient email.
- Invoice Transmission: Electronic invoices are processed by authorized e-invoice partners and transmitted directly to the specified email address upon order fulfillment.
- Invoice Revisions: For corrections or adjustments to issued invoices, contact support@packvision.vn with the Order ID within 03 business days.
5. Payment Security & Compliance
PackVision enforces enterprise-grade security protocols:
- Transport Encryption: All data exchanges between customer clients and servers are encrypted using modern 256-bit TLS/SSL protocols.
- Direct Banking Security: Payments are executed directly within your own mobile banking app via the VietQR standard. PackVision never collects, requests, or stores your bank login credentials, PINs, or OTP verification codes.
- Authorized Banking Partners: Financial settlements are processed exclusively by licensed financial institutions compliant with PCI-DSS guidelines.
- Fraud Prevention: Automated fraud monitoring actively protects against payment anomalies and unauthorized access.
Billing Support
For billing inquiries or payment assistance, please contact:
- Email: support@packvision.vn