How does PackVision work?
You install PackVision on your computer and connect ONVIF cameras at packing stations. When the shipping label is presented to the camera, the system automatically recognizes the tracking number, plays a sound, and starts recording. When packing is done, just present the next label, and the system ends the old session and starts a new one.
Frequently Asked Questions
Hardware Management
How many computers do I need for my warehouse? Only one computer is needed. You can connect and manage multiple packing stations simultaneously—each with its own camera.
What types of cameras does PackVision support? PackVision supports ONVIF-compatible cameras, including popular brands like IMOU, DAHUA, Tapo, and many others on the market.
Storage & Data
Where are videos stored and how do I watch them? Videos are stored securely on the local device where your station runs. You can review and export them directly from that device or through dedicated standalone windows. When your subscription is active, you can also watch and download them remotely from any web browser, save selected recordings directly to cloud storage with customizable retention periods (Permanent, 30, 60, or 90 days), and authenticate evidence with tamper-proof verification codes.
Will PackVision continue working if the internet goes down? PackVision requires an internet connection for real-time authentication and cloud dashboard synchronization. However, video recordings are always captured and stored locally on your computer. If the internet connection is temporarily interrupted, local recording continues without disruption, and order metadata automatically syncs to the cloud once the connection is restored—ensuring no orders are missed.
Is my video data secure? Absolutely. Your data is stored separately and is never shared with any third party without your explicit permission or a legal request. Your data belongs to you.
Subscription & Billing
If my subscription expires, will my data be lost immediately? No. Your videos are stored locally on the device where they were recorded and remain there after your subscription expires — you can still view them on that device. The 3-day grace period gives you time to renew before cloud-based features such as remote playback, live streaming, and new recording are paused.
Can I renew my subscription before it expires? No. You can only renew after your current subscription expires, within the 3-day grace period. If you renew during the grace period, your new subscription starts from the date your previous one expired, so there is no gap in service and you never pay for days you did not use.
What happens to my service when my subscription expires? Your service does not stop immediately. A 3-day grace period begins, during which cameras, recording, and remote access continue to work under your previous limits so you can renew without interruption. If you do not renew by the end of the grace period, live streaming, barcode recording, and remote playback are paused until you activate a new subscription. Your locally stored videos remain on your device and can still be viewed there.
What is included with every subscription? Every active subscription automatically includes the organization owner seat, 1 GB of server streaming data, and 5 GB of cloud storage, in addition to any agent capacity (minimum 1 agent), additional member seats, or data transfer and data storage purchased.
Can I downgrade my plan below what I am currently using? No. Your chosen limits for agents, members, data transfer, and data storage cannot be lower than your current usage. Subscriptions must maintain at least 1 agent. Member limits are evaluated against your total committed headcount (including the 1 free owner seat), so an organization with only the owner can always renew at 0 additional team seats. To downgrade further, remove any excess agents or members first.
How is PackVision billed? PackVision offers flexible plans where you can customize the number of machine agents (minimum 1 agent), team member seats, server streaming data transfer, and cloud storage you need for your business. Volume discounts apply automatically across progressive tiers.
Can I try PackVision before subscribing? Yes. You can start a free trial by redeeming a promotion code (for example, one from an invitation link), or contact us for a guided trial tailored to your actual needs.
Integration & Expansion
Does PackVision integrate with warehouse management software (WMS/OMS)? We currently do not have out-of-the-box integrations, but we are always open to hearing your needs. Contact us to discuss further—we are committed to developing features that fit your operational reality.
Does PackVision support integration with e-commerce platforms like Shopee, Lazada, TikTok Shop? We are currently developing integrations with major e-commerce platforms to help you automatically and seamlessly sync order information. Follow us to stay updated!