Data Deletion

Last updated: September 28, 2026

At PackVision, we respect your privacy and give you full control over your data. If you wish to delete your account and all associated data, follow the instructions below.

1. How to Delete Your Account

You can schedule your account for permanent deletion directly through the application.

  1. Log in to your PackVision account.
  2. Navigate to the Account Settings page by clicking on your profile icon and selecting "Account" or visiting: https://packvision.vn/app/account
  3. Scroll down to the Delete Account section.
  4. Click the Delete My Account button.
  5. Review the information regarding data removal and confirm your decision with your password.
  6. Your account is now scheduled for deletion. We send a notification email with the scheduled date, and a banner in your dashboard lets you cancel the deletion at any time before the grace period ends.

2. What Happens When You Delete Your Account

Deletion is scheduled, not immediate. Your account enters a 30-day grace period. During this period you can keep using PackVision and cancel the deletion from the dashboard banner at any time. After 30 days, the following data will be permanently removed:

  • Account Information: Your profile, email, and authentication methods.
  • Social Connections: Linked Google or other supported third-party identity accounts.
  • Organization Memberships: Your access to any organizations.
  • Sessions: All active login sessions will be terminated.
  • Two-Factor Authentication: Your 2FA configuration will be removed.

Important: After the grace period ends, this action is irreversible. Once your account is deleted, your data cannot be recovered.

3. Data Retention for Billing

Please note that we may retain certain transactional data (such as invoice history) for a specific period for accounting, audit, and tax verification purposes. This data is stored securely and is not used for any other purpose.

4. Contact Support

If you are unable to access your account or need assistance with the deletion process, please contact our support team at support@packvision.vn. We will process your request promptly.